ZWROTY

  1. General
    1. This regulation sets out the general terms and conditions, the manner of providing services by electronic means and the sale carried out through the online store www.ajso.eu The shop is maintained by Janusz Sobczak, who is a business under the company P.P.H.U. AJSO Janusz Sobczak, at ul. Żeromski 1, 95-040 Koluszki, entered in the central Register and information on economic activity carried out by the Minister of Economy, NIP: 773-002-08-75, REGON: 590362921.
    2. Contact your reseller is done by:
      1. E-mail address: biuro@ajso.eu,
      2. Phone Number: 662-007-303.
    3. These terms and conditions are continuously available on the www.ajso.eu website in such a way that it can be accessed, played or stored on the media at any time.
  2. Definitions:
    Used in the terms and conditions shall mean:
    1. Working days-these are the days from Monday to Friday, excluding public holidays;
    2. The client is a natural person who has full legal capacity, a natural person established, legal person or an organizational unit not being a legal person, where the special provisions confer legal capacity, which carries out orders within the online store or uses other services available in the online shop;
    3. Civil Code – Act of 23 April 1964. (OJ L. No. 16, item. 93 as amended);
    4. Account – allocated to the Client part of the online store, through which the client may make certain actions within the framework of an online store;
    5. Consumer – a natural person carrying out a legal activity not directly connected with his or her business or profession;
    6. Entrepreneur – a natural person, a legal person and an organizational unit, not a legal person, whose specific provisions confer legal capacity, which carries on its own behalf an economic or professional activity;
    7. Terms and conditions-this document;
    8. Product-the product featured in the online store, whose description is available for each of the presented products;
    9. Sales Agreement – A contract for the sale of goods within the meaning of the Civil Code, concluded between the seller and the client;
    10. Services-services provided by the seller to customers electronically within the meaning of the provisions of the Act of 18 July 2002 the year of providing services by electronic means (Journal of laws. No 144, item. 1204 as amended);
    11. Consumer Rights Act – the Act of May 30, 2014. on the rights of the consumer (OJ No. .2014, # 827);
    12. The Act on the provision of electronic services – the Act of 18 July 2002. on the provision of services by electronic means (journal. No. 144, item. 1204 as amended);
    13. Order-declaration of intent of the client, directly to the conclusion of the contract of sale, specifying in particular the type and the number of the item.
  3. Terms of use online store
    1. Use of the online shop is possible provided that the electronic system, which is used by the client, the following minimum technical requirements:
      1. your computer or mobile device with Internet access,
      2. access to email,
      3. Web browser Internet Explorer version 11 or later, Firefox version 28.0 or later, Chrome version 32 or higher, Opera version 12.17, or later, Safari 1.1. or later,
      4. enable Cookies and Javascript in your Web browser.
    2. Use the online shop Customer means any activity that leads to review of the content contained in the store.
    3. The customer is obliged in particular to:
      1. produce and provide content prohibited by law, for example. content promoting violence, defamatory or infringing personal rights or other rights of third parties,
      2. use of the online store in a manner which does not disrupt its operation, in particular through the use of a specific software or devices,
      3. to undertake activities such as: sending or posting in the online store of unsolicited commercial communication (spam),
      4. using the Internet in a way that is easy for other clients and for the seller,
      5. use of any content posted in the online store only for your own personal use,
      6. use of the online store in a manner consistent with the provisions in force in the territory of the Republic of Polish law, the provisions of the rules of procedure, as well as with the General principles of the use of the Internet.
  4. Services
    1. The seller provides via the online shop using the free services that are provided by the seller 24 hours a day, 7 days a week.
    2. The service account in the online shop is available after registration. Registration is filling up and the acceptance of the registration form, provided on one of the parties to the online store. Contract for the provision of services consisting in the conduct of the account in the online shop is concluded for an indefinite period and is terminated when you submit the customer requests termination of the account or use the button "delete account".
    3. The customer has the opportunity to receive commercial information from the seller in the form of messages sent to the e-mail address provided by the customer (Newsletter service). To do so, please provide a valid email address or activate the appropriate field on the registration form or order form. The customer may at any time withdraw consent to the transmission of commercial information. The newsletter service agreement is concluded for an indefinite period and is terminated when the client sends a request to delete his email address with the newsletter subscription or unsubscribe via the link contained in the message body Sent as part of the Newsletter service.
    4. The customer has the option to send a message to the seller using the contact form. The service contract consisting in the provision of an interactive form enabling customers to contact the seller is concluded for a specified period of time and is terminated at the moment the seller responds.
    5. The client has the ability to post in the online shop of individual and subjective statements relating to m.in. to goods or course of dealing. The customer by adding speech declares that it has all rights to the content and, in particular, copyrights, related rights and industrial property rights. Contract for the provision of services by posting reviews about products in the online shop is concluded for a specified period of time and shall cease as soon as the add reviews.
    6. Statements should be drafted in a clear and comprehensible manner, does not violate applicable law, including the rights of third parties-in particular may not be defamatory, infringe the personal rights or constitute an act unfair competition. Posted statements are distributed on the Web pages of your online store.
    7. By posting statements you agree to a no-charge use of this expression and its publishing by the seller, as well as making papers works within the meaning of the Act on copyright and related rights (Journal of. .1994 no. 24. 83).
    8. In the event of a breach by the customer of the provisions of these regulations, the seller after having an unsuccessful call for cessation or removal of violations, with the fixing of the relevant time limit, may terminate the contract for the provision of services, preserving the 14- day notice.
    9. The seller has the right to organizing occasional contests and promotions, the terms of which each time will be announced on the websites of the store. Promotions in the online store shall not be combined unless the terms and conditions of the promotion provides otherwise.
    10. The seller on the Web pages of the store in the description of the goods shall inform the customer of the number of working days required to process the order and its delivery, as well as the charges for the supply of the goods.
  5. Procedure for concluding a contract of sale
    1. The information on the goods given on the store's websites, in particular their descriptions, technical and utility parameters and prices, constitute an invitation to enter into a contract within the meaning of article 3. 71 of the civil code.
    2. All the products available in the online store are brand new, free from physical and legal defects and were legally placed on the market in Polish.
    3. A condition of the order is to have an active email account.
    4. In the case of placing an order through the order form available on the website of the online store, your order is made to the seller by the customer in electronic form and constitutes an offer of conclusion of the contract of sale of goods the subject of the contract. Submission in electronic form binds the client if the e-mail address specified by the customer, the seller will send an acknowledgement of receipt to the execution of the contract, that is the statement of the seller acceptance the customer and with as soon as it is received by the client is concluded the agreement of sale.
    5. The contract of sale is concluded in Polish, according to the client's choice, the content in accordance with the regulations.
  6. Delivery
    1. The delivery of goods takes place in Poland, Europe and Russia and is carried out at the address indicated by the customer when placing the order.
    2. The customer can choose the following forms of delivery:
      1. Through a courier company,
      2. Personal pickup
    3. The seller on the Web pages of the store in the description of the goods shall inform the customer of the number of working days required to process the order and its delivery, as well as the charges for the supply of the goods.
    4. Delivery and order processing is calculated in working days, in accordance with point. (VII) section. 2.
    5. The seller shall, in accordance with the wishes of the customer, supply a receipt or a VAT invoice covering the goods delivered together with the goods.
  7. Prices and payment methods
    1. The prices of the goods are served in Polish zlotys or in euros and include all ingredients including VAT, duties and other charges.
    2. The customer may choose the following payment methods:
      1. Cash on delivery (only in Poland),
      2. Electronic payment (in this case, the fulfillment of the order will be commenced after the seller sends the order confirmation to the customer and after the seller has received information from the system of the billing agent to make Payment by the customer and the shipment will be made immediately after completing the order);
      3. The seller on the shop's website in the description of the goods informs the customer about the date on which it is obliged to make payment for the order. In the event of a non-payment by the customer within the period referred to in the previous sentence, the seller shall, after an unsuccessful call for the cessation or removal of the infringements, determine the relevant deadline may withdraw from the sales agreement pursuant to Article 3. 491 of the civil code.
  8. Entitlement to withdraw from the agreement
    1. Customer who is a consumer may withdraw from the contract without giving any reason by submitting an appropriate statement within 14 days. It is sufficient to send the statement before the expiry date.
    2. The customer may make a statement on its own or use the design statement to withdraw from the contract available on the store's website.
    3. The 14-day time limit shall be counted from the date on which the goods were delivered or, in the case of a service contract, from the date of its conclusion.
    4. The seller shall, upon receipt of the statement of withdrawal from the contract by the consumer, send to the consumer's e-mail address a confirmation of receipt of the declaration of withdrawal from the agreement.
    5. The right to withdraw from the contract by the consumer is excluded in the case of:
      1. The provision of services, if the seller has performed the service with the express consent of the consumer, who has been informed before the commencement of the benefit that, after the seller has satisfied the provision of the right to withdraw from the contract;
      2. A contract in which the price or remuneration depends on fluctuations on the financial market over which the seller has no control and which may occur before the expiry of the withdrawal period;
      3. A contract in which the subject-matter of the provision is not prefabricated, produced according to the consumer's specification or serving to meet its individualised needs;
      4. A contract in which the subject-matter of the service is perishable goods or has a short shelf life;
      5. A contract in which the subject-matter of a product is delivered in a sealed packaging which, after opening the package, cannot be returned due to health protection or hygienic reasons, if the packaging has been opened after delivery;
      6. A contract in which the object of the provision is products which, having been delivered, by their nature, are inseparably linked to other items;
      7. A contract in which the subject of the provision of alcoholic beverages, the price of which was agreed at the conclusion of the contract of sale, and whose delivery may take place only after 30 days and whose value depends on fluctuations on the market, over which the seller is not Control
      8. A contract in which the consumer has explicitly requested that the seller come to him for urgent repair or maintenance; If the seller provides additional services other than those requested by the consumer, or supplies goods other than spare parts necessary for the repair or maintenance, the consumer is entitled to withdraw from the agreement in respect of Additional services or goods;
      9. A contract in which the subject-matter of the services are sound or visual recordings or computer programs delivered in a sealed package, if the packaging has been opened after delivery; The supply of newspapers, periodicals or periodicals, except for subscription contracts;
      10. A contract concluded by public auction;
      11. Contracts for the provision of services in the area of accommodation, other than for residential purposes, carriage of goods, car rental, catering, services relating to leisure, entertainment, sporting or cultural events, if the contract is marked day or the duration of the service;
      12. Contracts for the supply of digital content which are not recorded on a tangible media, if the performance of the benefit started with the consumer's express consent before the expiry of the withdrawal period and after the seller has informed him of the loss of rights Withdrawal.
    6. In case of withdrawal from the contract, the contract is deemed null and void. The testified of the Parties shall be refunded in the unaltered state, unless the change was necessary within the limits of the ordinary Management board, and in particular the nature, characteristics and functioning of the goods. Reimbursement should take place immediately, no later than within 14 days. The goods purchased must be returned to the seller's address.
    7. The seller shall promptly, but not later than within 14 days from the date of receipt of the consumer's statement of withdrawal from the contract, reimburse the consumer for all payments made by him, including the costs of delivery of the goods. The seller shall refund using the same method of payment, which used the Consumer, unless the consumer agrees to a different way of return, and this will not bind the consumer to any expense. The seller may withhold the reimbursement payments received from the client to the receipt of things back, or to provide the customer a proof of return, depending on which event whichever occurs first, unless the seller offered to he receives to the client.
    8. If the consumer has chosen the way of delivery other than the cheapest regular delivery method offered by the seller, the seller is not obliged to refund the consumer the additional costs incurred by him.
    9. You are only the direct cost of returning the goods unless the seller agreed to bear the cost.
  9. Complaints about Goods with warranty
    1. The seller shall be liable to the customer, including the customer who is a consumer, under the warranty for defects under the conditions set out in article 3. 556 – 576 of the civil code.
    2. Complaints arising from a violation of the legal rights of the client, or pursuant to these Terms and conditions, must be addressed to P.P.H.U. AJSO Janusz Sobczak, ul. Craft 35, 95-030 Rzgów C. H Bird Central Passage 105 to the e-mail address: biuro@ajso.eu, telephone number 662-007-303 or using the contact form.
    3. The aim of the complaint, the customer should send or deliver the goods, if it is possible by attaching to it the proof of purchase. The goods must be delivered or sent to the address indicated in point. 2 above.
    4. The seller undertakes to consider each complaint within 14 days.
    5. In the case of deficiencies in the complaint the seller will call the client to its complement, to the extent necessary without delay, but not later than within 7 days from the date of receipt of the request by the client. The seller returns the shipping costs to the customer.
  10. Complaints about the provision of services by electronic means
    1. The customer may report the seller claims in connection with the operation and use of the services. Complaints can be submitted in writing to the following address: P. P. H. U. AJSO Janusz Sobczak, ul. Rzemieslnicza 35, 95-030 Rzgów C. H. Bird Central Passage 105, to the e-mail address: biuro@ajso.eu, telephone number 662-007-303 or using the contact form.
    2. In the complaint, the customer should provide your first and last name, mailing address, type and description of the problem.
    3. The seller undertakes to consider each complaint within 14 days, and if it was not possible to inform the Customer within this period, when the complaint will be dealt with. In the case of deficiencies in the complaint the seller will call the client to its complement, to the extent necessary within 7 days from the date of receipt of the request by the client.
  11. The guarantees
    1. The goods may have a manufacturer's warranty, the seller or importer.
    2. In the case of goods covered by the guarantee, the information relating to the existence and the content of the guarantee and the time for which it was granted is presented in the description of the goods on the Web pages of the store.
  12. Out-of-court settlement of complaints and claims
    1. Customer who is a consumer has m.in. the following options of the out-of-court complaint and redress:
      1. is entitled to return to the amicable consumer court acting with commercial inspection requested to settle the dispute arising from the contract of sale;
      2. is entitled to ask the provincial inspector of trade inspection request to initiate mediation proceedings on the amicable settlement of the dispute between the customer and the seller;
      3. can get free help on the settlement of the dispute between the customer and the seller, including free assistance of district (municipal) consumer advocate or social organization, to which statutory tasks include protection Consumers (m.in. Federation Of Consumers, Consumer Association Of Polish). Advice given under the Consumer Federation's under free consumer hotline 800 007 707 and by the Association of Polish Consumers under the email address porady@dlakonsumentow.pl;
      4. submit your complaint via the EU's Internet platform ODR, available at: http://ec.europa.eu/consumers/odr/.
  13. Data protection Osobowych

    Podane by customers personal data the seller collects and processes in accordance with applicable laws and in accordance with privacy policy, which is provided in Appendix 2 to the terms and conditions.
  14. Final provisions
    1. All rights to the online store, including copyrights, intellectual property rights to its name, Internet domain, website, online store, as well as to the forms, logos belong to the seller, and the use of them may be carried out only in the manner specified and in accordance with the terms and conditions.
    2. The settlement of any disputes arising between a seller and a customer who is a consumer within the meaning of article 2 (1). 2[1]2 of the Civil Code is subject to the competent courts in accordance with the relevant provisions of the Code of Civil Procedure.
    3. The settlement of any disputes arising between a seller and a customer who is not a consumer within the meaning of article 2 (1). 2[1]2 of the Civil Code, shall be subject to the competent court for the seat of the seller.
    4. In matters not regulated by these terms and conditions shall apply the provisions of the civil code, the provisions of the Act on electronic services, the provisions of the law on consumer rights and other relevant provisions of Polish law.
    5. Of any changes to these terms and conditions, each client will be informed by information on the home page of the online store that contains a summary of changes and the date of their entry into force. Customers who have an account will be additionally informed about changes and their combination to their email address. Date of entry into force of the amendments shall not be less than 14 days from the date of their publication. In the case when a client with an account of the client does not accept the new terms is obliged to notify this fact to the Seller within 14 days from the date of notification of the change of the rules of procedure. The seller's notice of failure to accept the new terms and conditions results in termination.